INTRODUCTION
If you have a customer bringing a claim against you it is likely that you don’t want to risk the potential for harm to your company’s reputation. You also want to avoid the cost and time required to defend any claim.
Mediation offers a quick and confidential method to communicate directly with your customer and reach an agreement. Your customer will appreciate the opportunity to speak directly to you, you will have the opportunity to explain your position, and you will both work together - with our expert assistance - to reach an agreement.